Privacy Policy
This Privacy Policy explains how Woodé Maison ("we", "our", or "us"), operated by Export Corporation, collects, uses, stores and protects the personal information you provide when you visit woodemaison.com or submit a quote request through our website.
By using our website or submitting a Request a Quote form, you agree to the terms set out in this Privacy Policy. Please read this document carefully.
1. Who We Are
Woodé Maison is a premium handcrafted wood and resin home décor brand, operated by Export Corporation LLP, a UK-registered business. We manufacture and export handcrafted wooden and resin products to wholesale buyers, retailers, importers and interior designers worldwide.
• Company Name: Export Corporation LLP
• Trading Name: Woodé Maison
• Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
• Contact Email: woodemaison@gmail.com
• Website: woodemaison.com
2. Information We Collect
We collect personal information only when you voluntarily provide it to us. The primary way we collect information is through our Request a Quote form.
When you submit a Request a Quote form, we collect the following information:
• Full Name — to identify you and address you correctly in correspondence
• Business or Company Name — to understand your business context and provide relevant wholesale pricing
• Email Address — to respond to your quote request and send you pricing information
• Phone Number (optional) — to contact you for urgent enquiries or follow-up discussions
• Country — to determine applicable shipping costs, customs requirements and delivery timelines
• SKU Codes of products requested — to identify which specific products you are interested in
• Quantity requirements — to prepare accurate wholesale pricing and stock availability information
• Customisation requirements — to understand your specific needs for custom orders
• Additional messages or notes — any other information you choose to include
We may also automatically collect technical information when you visit our website, including your IP address, browser type, device type, pages visited and time spent on the site. This information is collected through cookies and analytics tools such as Google Analytics.
3. How We Use Your Information
We use the information you provide for the following purposes:
• To respond to your quote request and provide you with wholesale pricing, product availability and delivery information
• To prepare and send you a customised quotation based on your specific product and quantity requirements
• To communicate with you about your order, including production updates, shipping information and delivery timelines
• To understand your customisation requirements and develop bespoke products as per your specifications
• To maintain records of our business correspondence and transactions
• To improve our website, products and services based on user feedback and behaviour
• To send you information about new products, collections or wholesale opportunities — only if you have given us explicit permission to do so
We do not use your information for automated decision-making or profiling. We do not sell, rent or share your personal data with third parties for their own marketing purposes.
4. Legal Basis for Processing
Under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
• Legitimate Interests — processing your quote request and responding to your business enquiry is in both our legitimate commercial interests and yours as a buyer
• Contractual Necessity — where you place an order, processing your data is necessary to fulfil that contract
• Consent — where we send you marketing communications, we rely on your explicit consent, which you may withdraw at any time
5. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including:
• Quote requests and business correspondence: retained for 3 years from the date of last contact
• Order records and transaction data: retained for 7 years in accordance with UK financial and tax regulations
• Website analytics data: retained in anonymised form for up to 26 months
After the relevant retention period, your data will be securely deleted or anonymised.
6. Data Sharing
We do not sell or rent your personal data to third parties. We may share your information in limited circumstances as follows:
• Service providers — we may share data with trusted third-party service providers who assist us in operating our business, such as email service providers, shipping companies and payment processors. These parties are contractually obligated to handle your data securely and only for the purposes we specify
• Legal requirements — we may disclose your data if required to do so by law, regulation or court order
• Business transfers — if our business is sold or merged, your data may be transferred to the new owner as part of that transaction
7. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device.
We use the following types of cookies:
• Essential cookies — necessary for the website to function correctly, including Shopify shopping cart and session cookies
• Analytics cookies — we use Google Analytics to understand how visitors use our website. This data is anonymised and aggregated
• Preference cookies — to remember your country and currency preferences
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Your Rights
Under UK GDPR and applicable data protection law, you have the following rights regarding your personal data:
• Right to Access — you may request a copy of the personal data we hold about you
• Right to Rectification — you may request that we correct any inaccurate or incomplete data
• Right to Erasure — you may request that we delete your personal data, subject to certain legal obligations
• Right to Restrict Processing — you may request that we limit how we use your data
• Right to Data Portability — you may request your data in a structured, machine-readable format
• Right to Object — you may object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at sales@woodemaison.com. We will respond to all requests within 30 days.
9. Data Security
We take the security of your personal data seriously. Our website is hosted on Shopify, which maintains industry-standard security measures including SSL encryption, secure data centres and regular security audits.
While we take all reasonable steps to protect your data, no method of internet transmission is 100% secure. We cannot guarantee absolute security of information transmitted to our website.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and partner directories. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our website and services are intended for business-to-business (B2B) purposes and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or our data practices, please contact us:
• Email: woodemaison@gmail.com
• Address: Export Corporation LLP, 128 City Road, London, EC1V 2NX, United Kingdom
• Website: woodemaison.com/pages/contact
